If your order consists of several items, we always try to deliver it in one parcel. If your order does not fit into one box, we use extra packaging at no extra cost.
Germany, Belgium, and Luxembourg: The shipping costs are €6.95. This covers shipping and packaging materials. For orders over €49.99, shipping is always free.
France: The shipping costs are €8.95. This covers shipping and packaging materials. For orders over €49.99, shipping is always free.
The Netherlands: The shipping costs are €4.95. This covers shipping and packaging materials. For orders over €39.99, shipping is always free.
If you place an order before 23:59 on working days, we will ship your order the next business day. Often, you will receive the order at your doorstep the following day, but sometimes it may take an additional one or two days. Please note that your order will be delivered in the evening hours.
The exceptions: why does it sometimes take a little longer?
You can have your order delivered to a desired residential address. You will be kept informed of the status of your order via email.
Check the latest status of your order via your Track & Trace code. As soon as we have packed your order, you will receive it either from us or directly from DHL. If you have not received a code within one working day, please contact our customer service.
It is possible that your order has been sent in several packages and the remaining part of your order will be delivered later. In this case you will receive two Track & Trace codes. Is this not the case and is your order incomplete? Please contact our customer service.
